Tote With Us Terms of Service

Last Updated: July 03, 2026

By placing an order with Tote With Us, accessing or using our Website, renting Equipment, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

1. Definitions

For purposes of these Terms of Service, the following definitions apply:

Company means Tote With Us, its owner, employees, representatives, agents, contractors, successors, and assigns.

Renter means the individual or entity purchasing, reserving, renting, using, or otherwise accessing Company’s Services or Equipment.

Equipment means all rental items provided by Company, including but not limited to moving totes, tote dollies, labels, accessories, optional add-ons, and any other rental equipment supplied by Company.

Services means all services offered by Company, including equipment rental, delivery, pickup, self-pickup, rental extensions, equipment exchanges, optional add-ons, and any related services.

Rental Period means the period beginning on the scheduled rental start date and ending on the scheduled rental end date shown on the Renter’s order confirmation, unless otherwise modified in writing by Company.

Damage Waiver means the optional protection plan offered by Company that may reduce the Renter’s financial responsibility for certain minor accidental damage, subject to the exclusions and limitations contained in these Terms of Service.

Website means the Tote With Us website, together with any successor domains, mobile applications, customer portals, or online booking systems operated by Company.

References to the singular include the plural and vice versa where the context requires. References to one gender include all genders.

2. Overview of Services

Company rents reusable commercial-grade moving totes and related equipment for temporary use during residential or commercial moves.

Company does not provide packing, loading, unloading, moving, transportation of personal property, storage, or moving labor. The Renter is solely responsible for packing, loading, transporting, unloading, and unpacking all personal belongings.

Unless expressly stated otherwise, all Equipment remains the sole and exclusive property of Company at all times.

3. Rental Eligibility

To rent Equipment from Company, the Renter must:

Be at least eighteen (18) years of age.
Provide accurate and complete contact, billing, and delivery information.
Maintain a valid payment method acceptable to Company.
Agree to these Terms of Service.

Company reserves the right to refuse or cancel any reservation if the information provided is incomplete, inaccurate, fraudulent, or if Company reasonably believes the rental cannot be completed safely or in accordance with these Terms of Service.

4. Service Area

Company provides delivery and pickup services only within its designated service area as published on the Website.

Company may, at its discretion, provide service outside its standard service area. Any additional delivery fees or mileage charges will be disclosed to the Renter before the order is confirmed.

Company reserves the right to decline service requests outside its service area.

5. Equipment Reservations

Equipment reservations are subject to availability.

Submission of an order does not guarantee that Equipment is available for the requested Rental Period. A reservation is considered accepted only after Company confirms availability and accepts the order.

If requested Equipment is unavailable, Company may offer substitute Equipment, alternative rental dates, or decline the reservation. If Company is unable to fulfill the reservation and no mutually acceptable alternative can be arranged, any payment collected for the unavailable reservation will be refunded.

Company may limit rental quantities, rental durations, or reservation availability based on inventory levels or operational requirements.

6. Payment Terms

Full payment for rental charges and applicable fees is due at the time the reservation is placed unless otherwise agreed in writing by Company.

Company currently accepts payment by credit card through its authorized third-party payment processor.

By submitting payment information, the Renter authorizes Company and its payment processor to charge the payment method provided for all amounts due under these Terms of Service.

Company uses Stripe as its payment processor. Company does not store complete credit card numbers.

Prices displayed on the Website include applicable sales tax unless otherwise stated.

Rental charges, delivery fees, pickup fees, optional services, and other applicable charges are non-refundable except as expressly provided under these Terms of Service.

7. Order Changes

Requests to modify an existing reservation, including rental dates, Equipment quantities, delivery method, pickup method, or rental duration, must be submitted to Company as soon as possible.

Company will make reasonable efforts to accommodate requested changes; however, all modifications remain subject to Equipment availability, scheduling availability, and operational considerations.

Additional charges may apply when changes result in increased rental duration, additional Equipment, additional deliveries, or other Services.

Company reserves the right to decline requested changes that cannot reasonably be accommodated.

8. Cancellation Policy

Reservations canceled more than forty-eight (48) hours before the scheduled rental start date are eligible for a refund less a five percent (5%) administrative fee.

Reservations canceled within forty-eight (48) hours of the scheduled rental start date are not eligible for a refund but may receive a Company credit, less the five percent (5%) administrative fee, which may be applied toward a future rental within any applicable validity period established by Company.

Once Equipment has been delivered or released to the Renter, no refunds or credits will be issued.

Company reserves the right to cancel or decline any reservation due to Equipment availability, severe weather, safety concerns, operational requirements, or other circumstances beyond Company’s reasonable control. If Company cancels a reservation before Equipment is delivered or released, the Renter will receive a full refund of all amounts paid for the affected reservation.

Missed appointments, failed deliveries, failed pickups, missed self-pickup appointments, missed self-drop-off appointments, and other No-Shows are not governed solely by this Cancellation Policy and may result in forfeiture of amounts paid, additional charges, rescheduling requirements, or other remedies as described in Section 11 below.

9. Delivery Services

If the Renter selects Company’s delivery service, Company will deliver the rented Equipment to the delivery address provided during the reservation process.

Delivery Scheduling

The Renter selects a preferred rental start date during the reservation process. After the reservation has been accepted, Company will assign a delivery window based on routing, scheduling, and operational requirements.

Company will notify the Renter of the scheduled delivery date and delivery window by email and/or text message. The assigned delivery window shall become the official delivery appointment.

Company reserves the right to modify the scheduled delivery window due to weather conditions, traffic, equipment availability, employee safety, emergencies, or other circumstances beyond Company’s reasonable control. Company will make reasonable efforts to notify the Renter of any significant scheduling changes.

Delivery Requirements

An adult eighteen (18) years of age or older must be present at the delivery location during the scheduled delivery window to receive the Equipment.

The Renter is responsible for ensuring safe and reasonable access to the delivery location.

Company provides curbside delivery only unless otherwise agreed in writing.

Company is not responsible for carrying Equipment into residences, garages, storage units, upstairs locations, elevators, or other interior areas.

Failed Delivery

If Company is unable to complete delivery because:

no adult is present;
the address is inaccessible;
access is unsafe;
pets create an unsafe condition;
the Renter refuses delivery; or
the Renter otherwise fails to accept delivery,

Company may assess a redelivery fee, reschedule the delivery, cancel the reservation, or exercise any other rights available under these Terms of Service.

10. Self-Pickup Services

The Renter may elect to pick up and return Equipment at Company’s designated pickup location.

Company will notify the Renter when Equipment is available for pickup together with the approved pickup window.

An adult eighteen (18) years of age or older must be present and provide valid government-issued identification when receiving Equipment.

The Renter is solely responsible for loading, transporting, securing, unloading, and returning all Equipment safely.

Company assumes no responsibility for damage, injury, or loss occurring after Equipment has been released to the Renter.

If the Renter fails to arrive during the approved pickup window without prior notice, Company may treat the appointment as a No-Show or Missed Appointment under Section 11 and may reschedule, cancel, or otherwise enforce its rights under these Terms of Service

11. No-Show, Missed Appointments, and Failed Return Appointments

The Renter is responsible for being available and prepared for all scheduled delivery, pickup, self-pickup, and self-drop-off appointments approved or assigned by Company.

A No-Show or Missed Appointment includes, without limitation, any of the following:

the Renter fails to appear for a scheduled self-pickup or self-drop-off appointment;
no adult eighteen (18) years of age or older is present for a scheduled delivery or pickup appointment when required;
the Renter fails to make rented Equipment available for scheduled pickup;
the Renter fails to provide safe and reasonable access to the delivery, pickup, or return location;
the Renter refuses delivery, pickup, or return at the scheduled appointment time; or
the Renter otherwise fails to keep, attend, or complete a scheduled appointment with Company.

If a No-Show or Missed Appointment occurs, Company may, in its sole discretion:

treat the appointment as missed and require the Renter to contact Company within twenty-four (24) hours to request rescheduling;
assess a redelivery fee, repickup fee, missed appointment fee, or other reasonable administrative fee;
reschedule the appointment based on Company’s availability;
cancel the reservation or any remaining Services without refund;
deny future scheduling until all outstanding balances and requirements are satisfied; and/or
exercise any other rights available under these Terms of Service.

If the Renter fails to contact Company within twenty-four (24) hours after a missed appointment, Company may treat the reservation or affected Service as forfeited. In that event, rental charges and service fees already paid may be non-refundable, and a new reservation and additional payment may be required to schedule future Services.

If the missed appointment involves a scheduled pickup, self-drop-off, or any other return of Equipment to Company, and the Equipment is not returned or made available as required, Company may also treat the Equipment as late, unavailable for pickup, or unreturned, and may assess additional rental charges, late return charges, replacement costs, administrative fees, and any other amounts permitted under these Terms of Service.

Company’s rights under this Section are in addition to, and not in limitation of, Company’s rights relating to failed delivery, failed pickup, late returns, unreturned Equipment, the damage deposit authorization hold, and Company’s authorization to charge the payment method on file for amounts properly owed under these Terms of Service.

12. Rental Period and Extensions

The standard minimum Rental Period is seven (7) consecutive calendar days.

Rental charges are based upon weekly rental periods. Returning Equipment before the scheduled rental end date does not entitle the Renter to any refund, credit, or reduction in rental charges.

Requests to extend the Rental Period must be submitted before the scheduled rental end date.

Rental extensions remain subject to Equipment availability.

If approved, additional rental charges shall be due before the extension becomes effective.

Unauthorized retention of Equipment beyond the approved Rental Period may result in additional rental charges, replacement charges, administrative fees, and any other remedies available under these Terms of Service.

13. Care, Custody, and Control of Equipment

Upon delivery or release of the Equipment, the Renter assumes care, custody, and control of all rented Equipment.

The Renter remains responsible for the Equipment until it has been returned to Company and accepted following inspection.

The Renter shall exercise reasonable care in protecting the Equipment from damage, theft, misuse, excessive dirt, weather exposure, vandalism, or unauthorized use.

The Renter shall not sell, assign, sublease, loan, alter, modify, or permit any third party to use the Equipment without Company’s prior written consent.

All Equipment remains the sole property of Company at all times.

14. Customer Responsibilities

The Renter agrees to:

use the Equipment only for its intended purpose;
exercise reasonable care while the Equipment is in the Renter’s possession;
keep the Equipment reasonably clean during the Rental Period;
protect the Equipment from theft, damage, weather exposure, and misuse;
promptly notify Company of any loss, theft, damage, or malfunction involving the Equipment;
ensure that all Equipment is available for pickup at the scheduled pickup location and time; and
comply with all instructions reasonably provided by Company regarding the use, care, return, and handling of the Equipment.

The Renter shall not:

overload Equipment beyond its intended capacity;
use tape, adhesives, permanent markers, paint, or unauthorized labels on the Equipment;
alter or modify the Equipment in any manner;
use Equipment for unlawful purposes;
permit children to play on or inside the Equipment;
use Equipment in any unsafe manner.

15. Equipment Condition and Inspection

Company warrants that all Equipment will be clean, functional, and in good operating condition when delivered or released to the Renter, subject to normal cosmetic wear.

The Renter is encouraged to inspect the Equipment promptly upon delivery or pickup.

Any condition that materially affects the safe or intended use of the Equipment should be reported to Company within twenty-four (24) hours.

Failure to notify Company of any material defect within twenty-four (24) hours constitutes acceptance of the Equipment as delivered, except for defects that could not reasonably have been discovered during an initial inspection.

Upon return, Company will inspect all Equipment for cleanliness, damage, missing items, and overall condition.

Company’s inspection shall determine whether any additional charges apply under these Terms of Service.

16. Damage Deposit and Authorization Hold

Prior to the scheduled delivery or release of rented Equipment, the Renter must complete a temporary One Hundred Fifty Dollar ($150.00) damage deposit authorization hold using the secure payment link provided by Company.

The authorization hold is processed through Company’s third-party payment processor and is intended to help protect Company against damages, lost, stolen, missing, unreturned, or excessively dirty Equipment, replacement costs, cleaning fees, late fees, failed pickup or delivery charges, additional rental charges, administrative fees, unpaid balances, and any other amounts permitted under these Terms of Service.

The authorization hold is not an immediate charge to the Renter’s payment method. Provided all Equipment is returned in acceptable condition and no additional charges apply, the authorization hold will be released following Company’s inspection of the returned Equipment in accordance with the policies of Company’s payment processor and the Renter’s financial institution.

The temporary authorization hold is not a limitation of the Renter’s liability. The Renter remains fully responsible for all damages, losses, fees, replacement costs, unpaid balances, and any other amounts owed under these Terms of Service.

Company may require successful completion of the authorization hold before delivering or releasing any Equipment. Failure to complete the authorization hold may result in delayed or canceled delivery, self-pickup, or rental services.

17. Damage Waiver (If Purchased)

If the Renter purchases Company’s optional Damage Waiver, the following terms shall apply.

The Damage Waiver is an optional service and is not insurance or a damage deposit.

The Damage Waiver is intended to reduce the Renter’s financial responsibility for certain minor accidental damage to rented Equipment, subject to the exclusions contained in these Terms of Service.

The Damage Waiver does not apply to:

lost Equipment;
stolen Equipment;
missing Equipment;
unreturned Equipment;
excessive dirt or cleaning;
intentional damage;
negligent use;
misuse or abuse;
unauthorized alterations;
Equipment used in violation of these Terms of Service; or
any unlawful use of the Equipment.

Company will determine, acting reasonably and in accordance with these Terms of Service, whether a claim qualifies for Damage Waiver coverage.

The Renter remains responsible for all damages, losses, fees, replacement costs, unpaid balances, and other amounts not covered by the Damage Waiver.

Purchase of a Damage Waiver does not limit Company’s right to recover amounts properly owed under these Terms of Service.

18. Authorization to Charge Payment Method

By placing an order with Company, the Renter expressly authorizes Company to charge the payment method used for the reservation for any amounts properly owed under these Terms of Service that are not satisfied through the temporary authorization hold.

Such amounts may include, without limitation:

replacement costs;
cleaning fees;
additional rental charges;
late return charges;
failed pickup or delivery charges;
administrative fees;
unpaid balances;
collection costs where permitted by law; and
any other charges authorized under these Terms of Service.

Company will make reasonable efforts to notify the Renter before processing additional charges. Failure to provide advance notice shall not waive Company’s right to recover amounts properly owed.

If the payment method on file is declined, expires, is canceled, or otherwise becomes unavailable, the Renter remains responsible for promptly paying all outstanding amounts.

Company may issue an invoice for any unpaid balance. Payment shall be due within seven (7) calendar days from the invoice date.

If payment is not received, Company may pursue any remedies available under applicable law, including collection efforts and legal proceedings to recover all amounts owed, together with any recoverable court costs, attorney’s fees where permitted by law, and other recoverable expenses.

The Renter acknowledges that Company’s right to recover damages and other amounts owed is not limited to the amount of the temporary authorization hold or any Damage Waiver purchased by the Renter.

19. Cleaning Fees

Company delivers Equipment in clean and sanitized condition.

Normal dust and ordinary wear are expected.

The Renter is not required to clean the Equipment before it is returned; however, Equipment shall be emptied of all personal belongings and reasonably free of trash, food, liquids, pet waste, tape, stickers, labels not supplied by Company, and other excessive debris.

If Company determines that Equipment requires cleaning beyond normal turnaround procedures, Company may assess reasonable cleaning charges based on the amount of cleaning required.

Cleaning charges may be deducted from the authorization hold or charged to the payment method on file in accordance with these Terms of Service.

20. Replacement Fees

The Renter assumes full responsibility for the care and safekeeping of all Equipment during the Rental Period.

The Renter shall be responsible for the replacement cost of any Equipment that is lost, stolen, destroyed, intentionally damaged, negligently damaged, or not returned.

The Renter acknowledges that replacement cost may exceed the original rental fee paid and agrees that payment of rental charges does not transfer ownership of the Equipment or limit the Renter’s responsibility for replacement costs.

Current replacement values are published by Company and may be updated from time to time.

Replacement charges may include, as applicable:

replacement cost of Equipment;
shipping or freight charges;
administrative costs associated with replacement; and
any additional losses permitted under applicable law.

Company may deduct replacement costs from the authorization hold and may charge any remaining balance to the payment method on file.

Failure to appear for a scheduled self-drop-off appointment or failure to make Equipment available for scheduled pickup may be treated as a late return or failure to return Equipment under this Section.

21. Late Returns and Failure to Return Equipment

Equipment must be returned or made available for pickup no later than the scheduled rental end date unless Company has approved a rental extension.

Late returns may result in additional weekly rental charges, administrative fees, and any other applicable charges described in these Terms of Service.

If Equipment is not returned and Company is unable to recover possession after reasonable efforts, Company may treat the Equipment as unreturned and charge the applicable replacement costs.

Company’s right to recover replacement costs does not limit any other legal remedies available under these Terms of Service or applicable law.

22. Right to Refuse or Suspend Service

Company is committed to providing safe and reliable service to all Renters. Company reserves the right to refuse, delay, suspend, or terminate any delivery, pickup, self-pickup, or other Service whenever Company reasonably determines that doing so is necessary to protect the safety of its employees, Equipment, customers, or the public.

Examples include, but are not limited to:

unsafe property conditions;
aggressive or uncontrolled animals;
threatening or abusive behavior;
illegal activity;
inaccessible delivery or pickup locations;
hazardous weather conditions;
failure to complete the required damage deposit authorization hold;
failure to provide safe access to the Equipment; or
any material violation of these Terms of Service.

Company shall not be liable for any delay, cancellation, or additional costs resulting from the exercise of its rights under this section.

23. Electronic Communications

By placing an order with Company, the Renter consents to receive transactional communications by email, telephone, and text message regarding the Renter’s reservation and rental.

Such communications may include, but are not limited to:

order confirmations;
payment confirmations;
damage deposit authorization requests;
delivery notifications;
pickup notifications;
rental reminders;
invoices;
receipts;
service updates;
account notices; and
customer support communications.

Company may use automated systems or third-party service providers to deliver these communications.

Standard message and data rates imposed by the Renter’s wireless carrier may apply.

The Renter may opt out of promotional or marketing communications at any time; however, Company may continue sending transactional communications necessary to fulfill the rental agreement or comply with legal obligations.

The Renter is responsible for providing accurate contact information and promptly notifying Company of any changes.

24. Safety Rules and Proper Use of Equipment

The Renter agrees to use the Equipment in a safe and responsible manner.

Without limitation, the Renter agrees that:

totes shall not be loaded beyond their intended weight capacity;
stacked totes shall be arranged safely to prevent tipping;
children shall not play on, inside, or around the Equipment;
animals shall not be transported or housed inside the Equipment;
Equipment shall be used only for lawful purposes;
Equipment shall not be modified, altered, or repaired by the Renter; and
the Renter is solely responsible for determining the safe manner in which Equipment is lifted, loaded, transported, stacked, and used.

Company shall not be responsible for injuries or property damage resulting from improper use of the Equipment.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the rental or use of the Equipment or Services.

Company’s liability for any claim arising out of these Terms of Service shall not exceed the amount paid by the Renter for the applicable rental transaction, except where such limitation is prohibited by law.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

26. Indemnification

The Renter agrees to defend, indemnify, and hold harmless Company and its owners, employees, representatives, contractors, successors, and agents from and against any claims, demands, actions, liabilities, damages, judgments, losses, costs, or expenses, including reasonable attorney’s fees, arising out of or relating to:

the Renter’s possession, use, transportation, or return of the Equipment;
injury to persons or damage to property caused by the Renter’s use of the Equipment;
the Renter’s violation of these Terms of Service; or
the negligence or wrongful conduct of the Renter or any person using the Equipment with the Renter’s permission.

This indemnification obligation survives completion of the Rental Period.

27. Termination

Company may terminate or suspend any reservation or rental upon written or verbal notice if the Renter materially breaches these Terms of Service or if Company reasonably determines that continued performance is unsafe or impracticable.

Termination shall not relieve the Renter of any payment obligations or other responsibilities that accrued prior to termination.

Company reserves all rights to recover its Equipment and any amounts owed under these Terms of Service.

28. Force Majeure

Company shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to severe weather, natural disasters, fire, flood, pandemic, epidemic, governmental action, labor disputes, supply shortages, acts of terrorism, civil unrest, transportation interruptions, utility failures, or other unforeseen events.

Company will make reasonable efforts to resume performance as soon as practical following such events.

29. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any legal action arising from these Terms of Service shall be brought in a court of competent jurisdiction located within the State of California unless otherwise required by applicable law.

30. General Provisions

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Company’s failure to enforce any provision of these Terms of Service shall not constitute a waiver of that provision or any other provision.

These Terms of Service constitute the entire agreement between Company and the Renter concerning the rental of Equipment and supersede all prior discussions, understandings, representations, or agreements relating to the subject matter herein.

No amendment or modification of these Terms of Service shall be effective unless made in writing by Company.

Section headings are provided for convenience only and shall not affect interpretation of these Terms of Service.

Any provisions that by their nature should survive completion or termination of the Rental Period, including payment obligations, indemnification, authorization to charge payment methods, and limitation of liability, shall survive termination of these Terms of Service.

31. Changes to These Terms of Service

Company reserves the right to modify these Terms of Service from time to time.

Updated versions will be posted on Company’s Website and will apply to reservations placed after the effective date of the revised Terms of Service.

Reservations accepted before the effective date of any revision shall remain governed by the version of the Terms of Service in effect on the date the reservation was accepted, unless otherwise agreed in writing.

32. Acceptance of Terms

By placing an order, renting Equipment, using Company’s Services, or accessing Company’s Website, the Renter acknowledges that the Renter has read, understood, and agrees to be bound by these Terms of Service.

Rental Agreement