Privacy Policy
Tote With Us Privacy Policy
Last Updated: July 1, 2026
Privacy Policy
Tote With Us (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, reserve moving equipment, communicate with us, or otherwise use our services.
By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
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Full name
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Email address
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Telephone number
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Current address
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New address (if applicable)
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Billing information
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Delivery or pickup instructions
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Reservation dates
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Equipment ordered
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Communications you send to us
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
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Internet Protocol (IP) address
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Browser type and version
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Device information
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Operating system
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Pages visited
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Date and time of your visit
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Time spent on our website
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Referring website
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Other diagnostic and usage information
How We Use Your Information
We may use your information to:
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Process and manage your reservation
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Schedule deliveries and pickups
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Process payments
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Send reservation confirmations
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Send damage deposit requests and reminders
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Communicate regarding your order
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Respond to questions and customer service requests
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Improve our website and services
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Detect fraud or unauthorized activity
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Comply with legal obligations
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Enforce our Rental Agreement and other policies
Payment Processing
Payments made through our website are securely processed by trusted third-party payment processors.
Tote With Us does not store your complete credit or debit card information on our servers. Payment information is handled directly by our payment processor using industry-standard security practices.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
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Maintain shopping cart functionality
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Support the online reservation process
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Remember website preferences
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Improve website performance
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Analyze website traffic
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Help protect website security
Most web browsers allow you to disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Third-Party Service Providers
We use trusted third-party service providers to help operate our business. These providers may assist with services including:
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Payment processing
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Website hosting
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Online booking management
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Website design and maintenance
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Email communications
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Analytics and website performance monitoring
These providers receive only the information necessary to perform services on our behalf and are expected to protect your information in accordance with applicable privacy and security standards.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share information only when necessary to:
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Complete your reservation
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Process payments
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Provide requested services
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Comply with legal obligations
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Protect our rights, customers, or business
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Respond to lawful requests from government authorities
Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide our services
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Maintain business records
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Resolve disputes
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Enforce our agreements
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Comply with legal, accounting, and tax obligations
When information is no longer needed, we will securely dispose of it in accordance with applicable laws and reasonable business practices.
Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information using commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
Links to Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.
Children’s Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from anyone under the age of 18. If we become aware that personal information has been collected from a child under 18 without appropriate authorization, we will promptly delete that information.
California Privacy Rights
If you are a California resident, you may have certain rights regarding your personal information under applicable California privacy laws.
Subject to applicable law, these rights may include the ability to:
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Request access to certain personal information we maintain;
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Request correction of inaccurate personal information;
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Request deletion of certain personal information;
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Receive information regarding how your personal information is collected and used.
To exercise applicable privacy rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the revised version will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any revisions become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Tote With Us
Email: hello@totewithus.com
Phone: (951) 434-9027
Website: https://www.totewithus.com
Contact Page: https://www.totewithus.com/contact-us
This Privacy Policy should be read together with our Rental Agreement and any other policies posted on our website.